Intensive Case Manager, Housing First, South West

Intensive Case Manager, Housing First, South West

Location: Cork

Contract: Full Time, 1 year Fixed Term

The Purpose of this role is to work as a part of Housing First Case Management Service to deliver a ‘Housing First’ approach to individuals experiencing long term homelessness in Cork City.

What you will do:

• Work in line with the principles and fidelity of the Housing First model and within the objectives, policies, and procedures of the Housing First Intensive Case Management Service.

• Provide a safe, welcoming, and supportive environment for clients who are out of home or at risk, respecting choice and self‑determination.

• Build and maintain trusting relationships with clients, particularly those experiencing homelessness, supporting progression to stable and independent living.

• Complete assessments and develop support plans using Care and Case Management systems and tools (e.g. STAR Outcomes) as the lead worker.

• Support clients to access housing, welfare rights, entitlements, and appropriate move‑on accommodation, and build links with housing providers across all sectors.

• Assist tenants in creating and sustaining tenancies, including rent payments, property care, reporting repairs, and being a good neighbour, in collaboration with the Property Officer.

• Provide advice, information, and guidance, and support clients to access health, social, and community services, including attending appointments where appropriate.

• Support tenants to develop life skills and access education, training, and employment opportunities, promoting community integration.

• Maintain and manage an active caseload, ensuring accurate and up‑to‑date casework records, daily logs, and database entries (Focus Ireland systems and PASS).

• Work collaboratively within a multi‑disciplinary team and liaise effectively with internal teams and external statutory and voluntary agencies.

• Participate in supervision, team meetings, training, service planning, and evaluation, and contribute to best practice and service development.

• Work agreed hours (39 hours per week), carry out additional duties as required, and uphold health, safety, and welfare standards, reporting any concerns appropriately.

What you will need:

• A Third Level qualification at degree level in the area of social care i.e. youth work, social studies, addiction, psychology, etc and/or be a CORU registered Social Care Worker.

• Experience of working with customers who are or have been homeless.

• Experience of working with customers identified as having a dual diagnosis.

• Report writing abilities.

• Experience of working and liaising with other agencies.

• Full driver’s license (Desirable).

Focus Ireland is an equal opportunities employer

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