Housing Officer, Housing First, Dublin

Housing Officer, Housing First, Dublin

Location: Dublin

Contract: Full Time, Permanent Contract

The purpose of this role is to work as part of Focus Ireland’s Dublin Housing First Intensive Case Management (ICM) Team to deliver a quality service to our tenants. The job will be based in our local offices working as part of the central property service.

Benefits: 25 days Annual Leave & 3 Concession Days, 7% Employer Pension Contribution, Maternity Top Up 26 Weeks, Tax-Saver Scheme, Education Assistance Policy, Paid Sick Leave policy, Premium rates for unsocial hours

Supports: Employee Assistance Program, Reflective Practice, Supervision, Well being initiatives, weekly team meetings, Housing First training, Therapeutic Crisis Intervention (TCI) training 

What you will do: 

Housing Management and Administration

• Implement housing management and maintenance policies.

• Ensure tenancy compliance, especially around anti-social behaviour.

• Represent the organisation at RTB hearings when needed.

Rent Collection

• Maximise rent collection, prioritising automated methods.

• Ensure consistency in rent and service charges.

• Manage arrears proactively with support from Services staff.

Management of Void Properties and Vacancies

• Minimise voids and vacancies with transparent tracking.

• Collaborate with Services and Local Authorities for timely allocations.

• Support smooth handover from Development to Property Operations

Management of Maintenance

• Maintain property standards and prepare annual maintenance plans.

• Improve procurement efficiency and value for money.

• Track and report maintenance works; manage budgets effectively.

• Supervise contractors and staff to ensure high-quality repairs.

• Liaise with ICM team on rent arrears and tenant inductions.

• Conduct property inspections and support appliance use.

• Oversee housing health and safety (e.g. fire audits, boiler servicing).

• Maintain accurate records via CRM and Affinity.

• Report any health, safety, or welfare concerns promptly.

What you will need:

• Extensive experience working in a property/housing management department

• Full Clean drivers license and access to use of own car.

• Ambitious, energetic and motivated individual

• Must have a solutions focused attitude

• Proficiency in MS Excel, Word and Outlook

• A team player with excellent attention to detail

• Strong communication skills be trustworthy and conduct the role with integrity

• A professional qualification in housing (Desirable)

• Experience in working for a voluntary housing organisation (Desirable)

Focus Ireland is an equal opportunities employer.

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